F

Contact Center & Dialer

~40 minutes setup · No custom code

Five9 AI Agent | Outbound Call Automation & Post-Call CRM Updates

Five9 campaigns that run while your team sleeps.

Adaptive connects to Five9 to handle the callbacks your dialer generates, update your CRM automatically after every call, and give your live agents real-time coaching — so they spend their time on conversations that matter.

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Primary use case

Five9 dialer generates callback → Adaptive AI handles the conversation → CRM updated automatically

What the AI agent does in Five9

Every action your team would take — running automatically.

✓ Handle outbound callback calls generated by Five9 predictive/power dialer campaigns
✓ Run qualification and objection-handling conversations on outbound campaigns
✓ Automatically update CRM with call disposition, notes, and next steps post-call
✓ Provide real-time AI assist overlays for live Five9 agent calls
✓ Generate post-call summaries and coaching insights for QA review
✓ Trigger next-step workflows based on call outcome (e.g., schedule callback, send proposal)
✓ Manage do-not-call compliance and callback scheduling
✓ Pull and update contact records in real time during the call

Example — how it runs

See it in motion.

Trigger

Your Five9 campaign has 800 outbound callbacks queued for a renewal promotion.

1

Five9 dials the first batch of callbacks at 9:00am.

2

Connected calls route to Adaptive's AI agent for the conversation.

3

The AI runs the renewal promotion script: current plan, offer details, objection handling.

4

Customers who accept get their renewal confirmed and an email receipt sent automatically.

5

Customers who decline get tagged for a follow-up callback in 14 days with a different offer.

6

Every call gets a disposition code, summary, and full transcript logged to your CRM.

7

By 5:00pm, your team reviews a dashboard of outcomes — not a queue of voicemails.

Outcome

800 callbacks handled, CRM updated, renewals processed, and a clear report of which customers need a human follow-up — without burning out your team on repeat renewal calls.

Five9's dialer is powerful but it still needs someone to pick up the headset. Adaptive is that someone — handling the repetitive outbound volume so your agents focus on the accounts that need human judgment.

What it connects to

Integration points in Five9

Five9 Campaign ManagerDisposition CodesCall RecordingsAgent DesktopReporting & AnalyticsCRM Connector

Pricing

No surprises.

$0.49/min. No per-seat licensing.

Volume discounts start at 5% off at $100/month usage. No annual contracts. Load minutes before the call ends.

See full pricing →

See it connected to your Five9.

Book a Live Build. One hour with our team — we'll connect Adaptive to your Five9 instance, build your first AI agent, and have it running by the end of the call.

See it run my revenue motion Talk with us first

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Works across your industry

Built for the revenue motion you actually run.

Telco & Wireless

Renewal retention, upgrade automation, overnight inbound coverage.

Insurance

Policy cross-sell, claims intake routing, renewal outreach at scale.

Financial Services

Loan qualification, application follow-up, compliance-safe outreach.

SaaS

Trial conversion, expansion plays, churn intervention before the cancel.

Real Estate

Inbound lead qualification, showing scheduling, seller follow-up.